Retail & Hospitality Training Service

The JLB Group is a British company which has recognised a need to share its knowledge and expertise internationally. Based in Ras Al Khaimah, the most Northern Emirate.

At the JLB Group, we specialise in delivering tailored training solutions for the retail and hospitality sectors, designed to elevate team performance, enhance customer experience, and drive business growth. With over a decade of industry expertise, our trainings focus on leadership development, frontline service excellence, and operational effectiveness.

We work closely with clients to understand their unique challenges and develop training that addresses key areas such as customer service, team motivation, conflict resolution, upselling techniques and compliance. Our approach blends practical, hands-on learning with strategic insight, ensuring immediate impact and long-term value.

The JLB Group is committed to equipping your teams with the skills, mindset, and confidence needed to thrive in today’s competitive environment.